M24 Solutions

M24 Solutions

Retail Payment Solutions
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FAQs

How long does it take for you to set up the payment system in my store?

Most payment system setups take just a few hours. We handle everything for you, so you can start accepting debit and credit card payments in your store as quickly as possible. If your store has special requirements, setup might take a little longer, but we always work to keep it fast and smooth.

What kind of support do you give if I have a problem with my payment system?

Can you help me choose the best point-of-sale system for my store?

How much does it cost to get a new payment system set up in my store?

The cost depends on the type of system you choose and the features you need for your store. We offer different options to fit different budgets, and there are no hidden fees. You will always know the price before anything is installed.

Can you upgrade my current payment system, or do I need to get a completely new one?

In many cases, we can upgrade your current payment system without replacing everything. If your existing equipment is not compatible with newer technology, we will let you know and discuss the best options. Our goal is to make the update as easy and cost-effective as possible for you.

What types of payment cards can your systems accept?

How soon can I start accepting card payments after installation?

Do you offer training on how to use the new payment system?

Yes, you will get training on how to use the new payment system. We show you and your staff how to run sales, handle returns, and use all the main features. The training is clear and easy to follow, so you feel comfortable right from the start.

Will my customers be able to use contactless payments like Apple Pay or Google Pay?

Yes, your customers will be able to use contactless payments like Apple Pay and Google Pay with our systems. This makes checkout faster and more convenient for both you and your customers.

Can you work with my existing cash register, or do I need new equipment?

In many cases, you can keep your existing cash register. We will check if it’s compatible with the new payment system. If it works together, you won’t need new equipment. If not, we will help you find the best solution for your store.

How do I get help if my payment terminal stops working?

If your payment terminal stops working, you will get prompt support from our team. We troubleshoot issues over the phone or in person, depending on what you need. We do our best to solve problems quickly so you can get back to helping your customers.

Do you offer maintenance or updates for the payment systems after installation?

Yes, you will receive ongoing maintenance and updates for your payment system after installation. We make sure your equipment stays up to date and working smoothly, so you never have to worry about falling behind or missing important features.

Can you set up payment systems at more than one location for my business?

Yes, you can have payment systems set up at more than one location. We will handle the installation and make sure all your stores are connected and running smoothly. This makes it easier for you to manage payments across multiple locations.

What happens if I need to reschedule my installation appointment?

If you need to reschedule your installation appointment, just let us know as soon as you can. We will work with you to find a new time that fits your schedule. There are no extra charges for changing your appointment if you give us advance notice.

Do you offer any guarantees on the equipment or services you provide?

Yes, you get a guarantee on both the equipment and the services provided. If something goes wrong with your payment system or equipment due to our work, we will fix or replace it at no extra cost during the guarantee period.

How do you handle refunds if I am not satisfied with the service or equipment?

If you are not satisfied with the service or equipment, we review your situation to see what went wrong. If a refund is appropriate, you will receive your money back according to our refund policy. Our goal is to make sure you are treated fairly and respectfully.

When and how do you take payment for your services?

You make payment after we finish the installation and you are happy with the setup. We accept several payment methods, including credit or debit cards, checks, and bank transfers. You will always receive a clear invoice that shows the details of your payment.

Contact

Bergen County, New Jersey
Phone (646) 320-0390
Email emcuesto@gmail.com

Hours

Mon–Fri: 9am–5pm
Sat–Sun: Closed
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